dutyfree Survey

Store / Section ^*

Visit Day^*

Visit Time ^*

Sales person / Promoter's name ^*

Overall was the store clean? (Shelves, tables, floor)?

Yes

How were the products displayed in the store?

How did the staff greet you when you arrived? And when you left?

Properly greeted

Just a Hello/ Bye

No greeting at all

Were you offered direct assistance?

Yes a staff member assisted me directly

I waited for a while

I had to call a staff member to support me

I wasn't offered any assistance

Did the staff member ask questions to understand your needs?

Yes the staff member listened to me before supporting

Listened but tried to push me to buy something else

The staff member didn't seem to understand what I am saying

If you didn’t find what you were looking for, were you offered alternatives?

Yes, the staff member to show me another similar product

No, staff member just greeted me

Staff member ignored me and started helping another customer

How good was the staff member knowledgeable about the product/brand?

They almost knew everything about the product/ brand

They had basic knowledge

They did not appear to have any information about the brand / product

If the product has tasting / trying options, did the staff offer you to try?

The staff member directly invited me to taste / try

The staff member was far from the tasting / testers shelve thus I was not offered to taste

I did not have any idea that I can taste / try as it was not cleared at all

How do you rate your overall section(s) visit experience in the duty free?

Very good

Good

Fair / Average

Bad