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Spirits & Wine
IQOS & HEETS
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Store / Section
--SELECT A STORE--
Alcohol & Spirits-Arrivals
Alcohol & Spirits-Departures
--SELECT YOUR VISIT TIME--
6 am - 2 pm
2 pm - 10 pm
10 pm - 6 am
Sales person / Promoter's name
Overall was the store clean? (Shelves, tables, floor)?
How were the products displayed in the store?
How did the staff greet you when you arrived? And when you left?
Just a Hello/ Bye
No greeting at all
Were you offered direct assistance?
Yes a staff member assisted me directly
I waited for a while
I had to call a staff member to support me
I wasn't offered any assistance
Did the staff member ask questions to understand your needs?
Yes the staff member listened to me before supporting
Listened but tried to push me to buy something else
The staff member didn't seem to understand what I am saying
If you didn’t find what you were looking for, were you offered alternatives?
Yes, the staff member to show me another similar product
No, staff member just greeted me
Staff member ignored me and started helping another customer
How good was the staff member knowledgeable about the product/brand?
They almost knew everything about the product/ brand
They had basic knowledge
They did not appear to have any information about the brand / product
If the product has tasting / trying options, did the staff offer you to try?
The staff member directly invited me to taste / try
The staff member was far from the tasting / testers shelve thus I was not offered to taste
I did not have any idea that I can taste / try as it was not cleared at all
How do you rate your overall section(s) visit experience in the duty free?
Fair / Average
AGE RESTRICTED CONTENT
Please confirm that you are above the legal drinking and smoking age in order to access this section
I'm over 18