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Store / Section
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--SELECT A STORE--
Perfumes-Arrivals
Cosmetics-Arrivals
Sunglasses
Fashion
Jewelry
Confectionery-Arrivals
Alcohol & Spirits-Arrivals
Tobacco-Arrivals
Cigars-Arrivals
Luxury goods
Perfumes-Departures
Cosmetics-Departures
Confectionery-Departures
Alcohol & Spirits-Departures
Tobacco-Departures
Cigars-Departures
Visit Day
*
Visit Time
*
--SELECT YOUR VISIT TIME--
6 am - 2 pm
2 pm - 10 pm
10 pm - 6 am
Sales person / Promoter's name
*
Overall was the store clean? (Shelves, tables, floor)?
Yes
No
How were the products displayed in the store?
How did the staff greet you when you arrived? And when you left?
Properly greeted
Just a Hello/ Bye
No greeting at all
Were you offered direct assistance?
Yes a staff member assisted me directly
I waited for a while
I had to call a staff member to support me
I wasn't offered any assistance
Did the staff member ask questions to understand your needs?
Yes the staff member listened to me before supporting
Listened but tried to push me to buy something else
The staff member didn't seem to understand what I am saying
If you didn’t find what you were looking for, were you offered alternatives?
Yes, the staff member to show me another similar product
No, staff member just greeted me
Staff member ignored me and started helping another customer
How good was the staff member knowledgeable about the product/brand?
They almost knew everything about the product/ brand
They had basic knowledge
They did not appear to have any information about the brand / product
If the product has tasting / trying options, did the staff offer you to try?
The staff member directly invited me to taste / try
The staff member was far from the tasting / testers shelve thus I was not offered to taste
I did not have any idea that I can taste / try as it was not cleared at all
How do you rate your overall section(s) visit experience in the duty free?
Very good
Good
Fair / Average
Bad
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